Mark Margolis's Blog

Like my earlier posts on Customer Service (Parature) and Dynamics Marketing, two of my colleagues Gina Timm and Jessica love have put together some great content and links that provide a wealth of information on our products. Below is a quick summary to get you started on Microsoft Social Listening .

Features:

• Analyse social data in an easy-to-navigate user interface.
• Listen to brands, products, or topics on Twitter, Facebook, YouTube, and blogs.
• Use sentiment analysis to find out the public perception of a topic.
• See how to identify and connect with the most influential users.
• Learn how to stay on top of information with dedicated email alerts

Websites:

• Social Listening content on Dynamics UK CRM website
• Microsoft Social Listening Global website
• Microsoft Social Listening Help & Training Homepage

Social Listening Demos:

• Video – Microsoft Social Listening YouTube Channel
• Video – Microsoft Social Listening puts you in the conversation
• Video – Microsoft Social Listening Spring ’14 Trial Walkthrough

Customer trial:

• 30 minute try it for free session
• TestDrive Social Listening

Partner Training:

• Learn about Social Listening and Marketing Dynamics
• Social Listening Training

Other Resources:

Getting Started:
· PDF – Social Listening User Guide
· eBook – Introducing Social Listening
· eBook – Microsoft Social Listening for CRM

Sales:
· Video – Spring ’14 Sales Scenarios
· eBook – Social is for Closers

Marketing:
· Video – Spring ’14 Marketing Scenarios
· eBook – Increase your impact with Microsoft Dynamics Marketing
· eBook – Your Brand Sux: How social listening can help you find new opportunities

Customer Care:
· Video – Customer Care Scenarios
· eBook – Your Brand Sux – How social listening help better manage customers

Partner Availability:

• Microsoft Social Listening and Microsoft Dynamics Marketing Internal Use Rights seats is available to Dynamics CRM Gold competency partners.
• Microsoft Social Listening and Microsoft Dynamics Marketing Internal Use Rights seats is available on a self-serve basis for qualifying partners on the Partner Digital Download portal

This post was originally published on https://markmargolis.wordpress.com. This posting is provided “AS IS” with no warranties, and confers no rights.