Live Updates:

Wednesday 6 November 2013

Convergence Day 3, just finished the financial services breakfast event and had a mad dash to get to the room for my next event on Business Process for CRM 2013! I’m getting a lot of questions on the availability  of the I ndsutry templates, more are appearing every day and you can find them here.

Yesterday 3 Solution Selling Templates went live in addition to the public sector ones. Financial Services should be any day now.

Tuesday 5 November 2013

This is what backstage looked like during the keynote:

What is amazing  about CRM 2013 and all these announcement is that the product development are already building the next release!

18 Vertical Industry Templates! Will be available on the Market place first week of November. Some are already there. You can see the Financial Services industry template live tomorrow at 10:30 AM and 2:30PM. See below for details (BKCRM11 and BKCRM52).

Microsoft is introducing a new global pricing promotion that lets eligible existing and new Microsoft Office 365 customers purchase professional licenses of Microsoft Dynamics CRM Online and get up to a 40% discount on the price of the CRM license, giving them immediate and significant value for their technology investment


Ok, here we go again!

Monday 4 November 2013

Great day with all customer and partners. ITs amazing to see how many people have come together to share experiences on how to put the customer experience in the centre of everything they do. Look out for the keynote tomorrow and breakout sessions!


Live wall waiting for the Global Premier to start!


Only a short time to go before the main event! Standing room only, Cava is flowing!

speaker room

In the speaker people are getting ready for their session. The User Group breakout sessions start at 11AM CET in about 15 minutes so no doubt there are some last minute refinements being made. Remember that at 6PM CET the will be the live broadcast of the Global Premier Event. See below for more information.

Sunday 3rd November 2013

Convergence EMEA November 2013

So we are days away from Convergence and this time it is in EMEA! I will be speaking and will do a combination of live blogging and tweeting so follow me on @markmargolis and bookmark this page: to find out the latest, first! I’m expecting to get information early so stay tuned. I’ll try to give you a behind the scenes view whilst not getting into trouble! And if you have any questions please send them in via twitter. I arrive on Sunday afternoon and  sessions start on Monday 4th November but keep an eye out for the Keynote and the Global Premier Event itself as it starts:

Global Premier Event: Live Broadcast Tuesday, 4 November 6:00 PM Central European Time

Keynote: Live Broadcast Tuesday, 5 November 9:30 AM Central European Time

media wall

Look for and use the following hashtag #Conv13EMEA if you want your tweets to appear on the live wall (see above). And if you want to engage directly remember to use the following handles @MarkMargolis@MSFTDynamics@MSFTConvergence and @MSDynamicsCRM

Use the schedule builder to decide what you want to see. It’s a great tool and you can add items to your calendar to make sure you don’t have any clashes.

If you are attending

Fira Barcelona Gran Via Conference Centre (Hall 8 of the Fira de Barcelona, Gran Via Convention Centre. There are two Fira convention centres in Barcelona, so please ensure you go to the “Gran Via”!)

Link to MAP:

Main Venue Details for above:
Fira de Barcelona – Gran Via venue
Av. Joan Carles I, 64
08908 L’Hospitalet de Llobregat
Barcelona – See more at:

You can download the mobile Convergence  app here. Not all devices are yet available (as of Sun 2nd Nov) but there is a mobile site in the interim.

If you are not attending but want to watch virtually

Resigter for the Microsoft Dynamics Global Premier Event 4th November 6PM CET


Register for Virtual Convergence here:

My sessions (CET Time)

If you are coming to Barcelona, I hope you will stop by and say hello, if you can’t make it to Spain then I hope you’ll join virtually.

BKCRM20: Building an extended CRM application for non-developers

Tuesday, November 5 17:00 – 18:00 Room: B2
Microsoft Dynamics CRM
Speaker(s): Marco Amoedo Martinez, Mark Margolis
Microsoft Dynamics CRM provides a framework that allows you to define a business application without writing a single line of code! Everyone can configure powerful applications but–are you a little too intimidated to get started? Join us to learn the basics of how to configure a business data model, user experience, social collaboration, reports and business processes. You’ll learn dozens of tips and tricks and better understand the power and flexibility of your Microsoft Dynamics CRM investment.

Microsoft Dynamics CRM for Financial Services: Breakfast Networking Reception

This one is not on the agenda but if you in Barcelona than as an event staff member for details.

Wednesday, November 6th 8:00 – 9:30
Hotel Porta Fira, Plaza Europa, 45-47, 08908 Hospitalet de Llobregat, Barcelona
Meeting room name: Las Arenas

This is a great chance to meet other Microsoft Dynamics CRM financial services customers. You will also have the unique opportunity to mingle with Microsoft executives and network with key industry leaders, hear an amazing transformational banking CRM story from Metro Bank and see our Windows 8 demos. Includes a message from David Brown, EMEA Director of Financial Services & Metro Bank’s Jeff Higgs, Head of Customer Management Platform, Metro Bank on how they are using Microsoft Dynamics CRM to improve customer profitability and organizational efficiency. See Windows 8 mobile-based demos and learn how you can leverage the capabilities of Microsoft Dynamics CRM 2013 to drive real business benefits.

Breakfast will be served.

BKCRM11: Introduction to Business Process Management (BPM) with Microsoft Dynamics CRM 2013

Wednesday, November 6 10:30 – 11:30 Room: B3
Microsoft Dynamics CRM
Speaker(s): Andy Smith, Mark Margolis, Stephanie Dart
At work or on the go, Microsoft Dynamics CRM 2013 provides the tools, insights and experiences needed to power your business processes. In this session we will demonstrate, using real-world examples, the power of Microsoft Dynamics CRM business process management (BPM) capabilities including workflows, dialogs and process flows. Join us to see how easy it is to configure business processes with no programming skills!

BKCRM52: Microsoft Dynamics CRM for Financial Services: Winning and retaining customers

Wednesday, November 6 14:30 – 15:30 Room: B2

Microsoft Dynamics CRM
Speaker(s): Chad Hamblin, David Russell, Jo Vanackere, Mark Margolis, Paul Mare, Simon Hutson
In today’s hyper-competitive economic environment, it is critical for institutions to achieve sustainable profitability through customer retention, and drive growth through customer acquisition, all the while improving productivity. Hear from financial service customers on how they are using Microsoft Dynamics CRM to improve customer profitability and organizational efficiency. See Windows 8 mobile-based demos and learn how you can leverage the capabilities of Microsoft Dynamics CRM to drive real business benefits.

This post was originally published on This posting is provided “AS IS” with no warranties, and confers no rights.

Next time on Mark Margolis’s Blog: Probably more things on Convergence.