Like my last post, two of my colleagues Gina Timm and Jessica love have put together some great content and links that provide a wealth of information on our products including Parature Customer Service. Below is a quick summary to get you started (Social Listening will follow in the coming weeks on this blog).
I’ll be at Convergence in Barcelona this week, if you are there, please find me at the Financial Service booth or speaking the Financial Service breakout session (BKCRM503). Hope to see you there!
Website for Parature –
Feature Summary:
Self-Service
Self-Service Parature solutions allow your organization to provide more effective and efficient customer service through more self-serve options. Parature increases the ability of customers to find the answers they need quickly, without ever having to contact a customer care representative.
Multi-Channel Service and Innovation
Multi-Channel Service and Innovation Using Parature’s cloud-based customer service software, customers can reach out to your organization at any time in whatever way is most convenient for them, whether it’s live chat, email, self-service knowledgebase, social media or mobile.
Customer Retention
Customer Retention Parature provides your organization with the innovative tools it needs to take the collective pulse of your customer service efforts and adjust and improve as necessary.
Social Customer Service
Social Customer Service Parature provides a centralized customer service solution that spans multiple social media channels including Facebook, Twitter and more. Be in total control of your social media presence and connect with your online audience in real time with Parature.
Reporting
Reporting Parature’s robust reporting tools provide real-time intelligence that allows your company to make informed business decisions and proactively adjust to trends. Track customer service requests, response times, the effectiveness of your customer service channels and CSRs.
Integration
Integration Our API and technology partners provide applications that complement Parature’s product suite to optimize all business processes. Integrating Parature Customer Service Software™ with other critical systems opens up a whole new level of visibility, leading to greater customer satisfaction.
Services
Services Parature’s unparalleled support services set Parature Customer Service Software™ apart from other cloud-based customer service solutions. Custom implementation, helpful training, and legendary customer support ensures you’re getting the most out of Parature’s solutions from day one.
Pricing
Pricing Parature’s competitive pricing is what leads many customers to contact us. It’s the value of Parature’s solutions and the unparalleled customer service that keeps customers with us. With Parature, you receive a custom customer care solution, not cookie-cutter software.
Microsoft Customer Service (Parature) Demos
- Video – Parature Overview
- Video – A Day in the Life
- Video – Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM
- Parature Demo Centre
Partner Training
Other Resources
- eBook – Wow Service Social Intelligence Guide for Customer Service
- Fact Sheet – Parature Overview
- Fact Sheet – Self Service
- Fact Sheet – Knowledge Management
- Fact Sheet – Multichannel
- Microsoft Dynamics CRM Acquires Parature
- Nucleus Research Note
- Microsoft Acquires Parature – The Analysis
See you in Barcelona!
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