I spend a lot of time talking to customers about technology, specifically how technology can unlock business benefits, drive transformational change and provide substantial outcomes for business.
Quite some time ago I was provided with the following chart. This was during a leadership training course I was on and was used to provide context for leaders during a time of substantial change at the company. I realised quite quickly how relevant this was not only in my role as a leader but rather how organisations need to rethink change. From Episodic (let me see my team through change) to Continuous (let me empower my team to be continually adaptable).
When adopting technology, success is derived not just from the technology that can underpin and unlock business benefits but it’s essential that a culture of learning, adoption and customer centricity is essential to realistically achieve anything that the technology promises to achieve.
You can download this slide here:
Mark Margolis 