A few people have been asking about this slide that I presented last week, so I thought I share it publicly here. The download link for the source file is at the bottom of this page.

It describes at a high level how the various elements of the Microsoft cloud come together on one platform to deliver value across organisations.

Please let me know how/if you use it!

  • D365 is a modular set of components that can be deployed independently to deliver quick return on investment (ROI) or as a comprehensive solution as part of a broader transformation strategy.
  • CCAS, while not a new product, is now offered as a standalone service. It is based on Customer Service and Azure Communication Services, a core component of Microsoft Teams which has reached 320 million monthly active users, a 20-fold increase since 2019 (as of July 2024).
  • D365 leverages Power Platform, functioning almost as a first-party Power Platform application. Power Platform supports both low-code and pro-code development.
  • According to IDC’s 2024 forecast, there will be 1 billion new applications built by 2028, surpassing the total number of applications developed in the past 40 years.
  • All these solutions are built on an enterprise-grade secure platform: Azure. Furthermore, they are accessible through end user applications or familiar Modern Work experiences.

You can download the PowerPoint file here.